Cultural Vertigo

We often discuss staffing issues within the bubble of our laboratory routine. In this context, we discuss the need for timely training and competency assessment and the problems that ensue when these are not fulfilled; we are concerned when behavior affects work performance, cooperation and team spirit; and we act when there is dissatisfaction with…

Utilizing Mobile Technology to Upgrade Critical Value Reporting

One of the key areas of laboratory to physician communication is that of reporting critical values. Since regulators and accreditation organizations define critical values as abnormal test results that are potentially life threatening and require a rapid response from caregivers, any steps taken to improve this process impacts the quality of patient care. This not…

Building Effective Educational Outreach to Other Allied Healthcare Professionals

In a medical office setting, the general office staff are often part of the de facto laboratory operation due to their responsibilities related to initially seeing, and communicating with patients. This includes the intake and update of patient information, test ordering, specimen acquisition, labeling and initial handling, as well as post-analytic patient contact and data…

Millennials Redefine Quality

The impact of millennials’ interpretations and expectations of quality service from the healthcare profession in general, and of laboratories in particular, continues to grow with each passing year. Now the largest generation demographically, millennials are coming of age and gradually assuming their rightful place as both mass consumers of healthcare services as well as providers.…