This Quality System Essential course describes how your laboratory’s technical work processes need to be designed to function in such a way as to meet requirements and your customer’s expectations. Process Control is about identifying, documenting, managing, and controlling your laboratory’s pre-analytic, analytic, and post-analytic technical work operations. At the end of this course, you will be able to:

• Summarize the relationship between QSE Process Management and the laboratory path of workflow
• Apply a simple model for process management
• Differentiate between a process and a procedure
• Outline three key components of process validation
• Categorize the role of quality control (QC) in process management
• Illustrate the concept of change management

This course has been approved for P.A.C.E.® credit. The suggested prerequisites for this course are:

• QMS: Introduction to Quality Management in the Medical Laboratory

• QSE Equipment