LabGuide 71: Incident Management – Developing a Plan

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Read LabGuide 71 and be able to:

  1. Define the term “incident” and how it differs from the term “error” in the laboratory setting.
  2. Discuss systemic non-compliance and its potential for errors.
  3. Describe how QA can help identify incidents in the laboratory.
  4. Develop an Incident Management Plan.
  5. Develop a Written Investigation Procedure for evaluating incidents.
  6. Define True Cause Analysis.

LabGuide 71 is NOT included in the LabFacts Booklet. It is only available for purchase separately.

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