This Quality System Essential course is about identifying opportunities for improvement and using an established problem resolution plan to solve process problems. At the end of this course, you will be able to:

• Predict sources of opportunity for improvement
• Prioritize problems for improvement
• Summarize the member roles of a formal improvement team
• Outline the four stages of team development
• Use seven generic steps of any problem resolution process
• Perform three methods for root cause analysis
• Plan what to do with improvement team information

This course has been approved for P.A.C.E.® credit. The suggested prerequisites for this course are:

• QMS: Introduction to Quality Management in the Medical Laboratory
• QSE Nonconformance Management
• QSE Assessments