Read LabGuide 71 and be able to:

1. Define the term “incident” and how it differs from the term “error” in the laboratory setting.
2. Discuss systemic non-compliance and its potential for errors.
3. Describe how QA can help identify incidents in the laboratory.
4. Develop an Incident Management Plan.
5. Develop a Written Investigation Procedure for evaluating incidents.
6. Define True Cause Analysis.

LabGuide 71 is NOT included in the LabFacts Booklet. It is only available for purchase separately.